There are two levels of users in our system:
- Integrator Level users
- Customer Level users
Integrator Level users
- An integrator is a partner who has the ability to connect new Customers to 3dEYE services. This is a top-level user, who has control over all other types of users. Can create new users, modify existing users, and set permissions to control access to the Admin and Video portals.
- A manager is a user that can be created by the integrator to help with customer management. The manager has almost the same level of access as the integrator except the manager cannot modify an integrator user account.
Note: these users can not log in to the Video portal.
Customer Level users
- The customer is the owner of the cameras and equipment and wants to connect his equipment to 3dEYE services. Has access to all cameras under the customer's account unless restricted by the integrator.
- Admin is a user with access to the Admin portal. Can view and configure cameras and alert settings according to the assigned roles. Admin can add new cameras and modify those cameras to which permission was granted by the customer or integrator.
- Guard is a user without access to the Admin portal. Can only view assigned cameras through the web interface or mobile app, create clips, use PTZ controls, and/or share cameras with others according to assigned role.
Roles
On the integrator level, there are two roles - Operational and Billing Manager, currently, these two roles have the same permission, in future updates these roles will receive distinct functions.
On the customer level, there are two types of roles that can be created - an Admin Role that can access an admin portal and video portal; and a Guard Role that can access only the video portal.
The role determines cameras and camera functions that a Customer Level user can access and/or control. Each camera has 5 permissions that can be assigned with a role. One camera can be added to multiple roles and different permission can be set for each camera parameter under each role. To change a role for a User, open User settings and select the Role from Account Roles
Admin role
This Role allows the user to access the Admin portal and from there assist the owner (of a customer account) to manage cameras and other users. Admin users will be able to control only those cameras that were assigned to them and can add new cameras to the system.
Guard role
The Guard Role allows the user to access the Video portal and view streams from the assigned cameras, save and download clips, and share the cameras. The ability to create and download clips and the ability to share can be restricted for specific cameras.
NOTE: clips created by guards cannot be deleted by other guards even if the other guard has permission to do Save Clip for the select camera. Clips created by a guard can be deleted either by the same guard or by the Admin user who has permission to Save Clip for the same camera or by the Owner.
User 1 is assigned Role 1 and can view and save clips from Camera 1; view and share Camera 2. Being a Guard-type role this user does not have access to Admin Portal.
Users 2 and 3 can view, configure and save clips from Camera 2; view, use PTZ controls, and configure Camera 3. Additionally, User 3 can share and save clips from Camera 3. Being an Admin-type role this user can access Admin Portal.
Users 4 can only view Cameras 3 and 4. Being a Guard-type role this user does not have access to Admin Portal.
Creating new user
To create a new Manager user log in to the Admin portal using either an integrator account or another manager credentials and go to the Managers menu and click on Add. Add a name, and password, and select a role.
To create a Customer level user first select a customer for which you wish to create a new user and under the Customer, the menu bar selects the Users option and click Add button. If the role is already available you can add it now, but if the role is not created yet you can leave the Role line blank and assign a role to this user later.
You can assign multiple roles to one user and the same role can be assigned to multiple users, the only restriction is that the user can have only one type of role either Admin or Guard, but not both at the same time. If you need to change the user type from Admin to Guard you will need to remove all Admin roles from the list of roles for this user and add Guard-type roles/roles. To do this simply click on the user name from the Users table and click on the Roles line from the User Info tab then click on role names to add or remove them from the user account.
Creating a new Role
To create a role select a customer for which you wish to create a new role and from the Customer, level menu selects the Roles option. From here click Add, provide a name, and select role type. The admin type will have access to both the Admin portal and the Video portal while the Guard type will be able to access only the Video portal only. Leave the checkmark "Add all cameras to the role" if you wish to add all cameras of the selected customer to this role or remove this checkmark to manually select which cameras will be added to this role. (You cannot add cameras from other customer accounts to the same role).
To modify a role after it was created click on it from the Roles table. You can modify which cameras are assigned to this role and what permissions the user will have. From the Users tab, you can add or remove this role for a specific user from the user's Tab in the Roles setting. To change the role of a User from Roles, remove the User from the Selected Users List and then add the User to other Roles from that Role settings and under the User Tab in the Available Users List.
Please visit this page↗️ for a video tutorial on Roles and their functions.
Please visit this page↗️ to know more about how to edit users.
Please visit this page↗️ to know more about how to change username, password or email ID of the user
You can download the pdf version of the guide here↗️