The Alerts menu at the Integrator level allows you to create and manage system‑level alerts that notify you or your registered managers about important events. These alerts can be delivered directly to your main integrator email inbox or to any manager accounts associated with your organization.

Using this menu, you can centralize notifications for all customers under your integrator account—ensuring that system events are routed to a single inbox instead of receiving separate alerts for each customer.

Creating a System Event Alert

1. Open the Alerts menu.

2. Click Create System Event.

3. Select the Customer for whom you want to create the alert.

4. Configure the alert parameters on the next page.

You can choose which events should trigger notifications and who should receive them.

Notification Filtering

The notification filtering option allows you to reduce alert noise by grouping multiple alerts into a single aggregated notification. Instead of receiving a separate alert every time a selected camera encounters an issue, the system will send a consolidated message summarizing the events.

This is especially useful for large deployments with many cameras.

⚠️ Note: Mobile push notifications for the Camera down events are not working at this time, we will update this page once this will be fixed. If you need to use mobile push notifications for the Camera down events please submit a ticket and we will inform you once this functionality will become available. Object detection push notifications are working normally.

For more information on the Integrator level user interface, please refer to this article↗️