Customer Level Users

The customer is the owner of the cameras and equipment and wants to connect his equipment to 3dEYE services. The customer has access to all cameras under the customer's account unless restricted by the integrator.

Customer‑level users can be assigned one of two role types:

• Admin Role – Access to both the Admin Portal and Video Portal

• Guard Role – Access to the Video Portal only

• Admin Role

Admin is a user with access to the Admin portal. Admin can view and configure cameras and alert settings according to the assigned roles. Admin can add new cameras and modify those cameras to which permission was granted by the customer or integrator.

Admins have full access to the Admin Portal and Video Portal. They can:

• View and configure cameras

• Manage alert settings

• Add new cameras

• Modify cameras they have permission to manage (as granted by the customer or integrator)

• Guard Role

Guard is a user without access to the Admin portal. Guards can only view assigned cameras through the web interface or mobile app, create clips, use PTZ controls, and/or share cameras with others according to their assigned roles.

Guards do not have access to the Admin Portal. They can:

• View assigned cameras via web or mobile app

• Create clips

• Use PTZ controls (if enabled)

• Share cameras with others (based on permissions)

Creating new user

To create a Customer level user first select the menu bar, next select the Users option and click Add button. If the role is already available you can add it now, but if the role is not created yet you can leave the Role line blank and assign a role to this user later.

You can assign multiple roles to one user and the same role can be assigned to multiple users, the only restriction is that the user can have only one type of role either Admin or Guard, but not both at the same time. If you need to change the user type from Admin to Guard you will need to remove all Admin roles from the list of roles for this user and add Guard-type role/roles. To do this simply click on the user name from the Users table and click on the Roles line from the User Info tab then click on role names to add or remove them from the user account.

Creating a new Role

To create a role select a customer for which you wish to create a new role and from the Customer, level menu selects the Roles option. From here click Add, provide a name, and select role type. The admin type will have access to both the Admin portal and the Video portal while the Guard type will be able to access only the Video portal only. Leave the checkmark "Add all cameras to the role" if you wish to add all cameras of the selected customer to this role or remove this checkmark to manually select which cameras will be added to this role. (You cannot add cameras from other customer accounts to the same role). 

To modify a role after it was created click on it from the Roles table. You can modify which cameras are assigned to this role and what permissions the user will have. From the Users tab, you can add or remove this role for a specific user.

For more information on Customer User Interface, please refer to this article↗️