With our platform, you can configure multiple alerts to stay alerted if any of the customers' cameras go offline. Depending on your preference, one of the two options could be more appropriate; you can even use both options simultaneously if needed.
The first option is the Daily report alert
This report is generated once every 24 hours and includes information about all cameras that had offline periods in the past 24 hours.
Depending on who should be receiving the report, a Daily report should be activated either from the Integrator level or from the Customer level. If the report should be delivered to the user on the customer level, the Daily report should be activated from the Customer Alerts Menu:
If the user is on the Integrator level, either the integrator owner or one of the managers, then the Daily report should be configured from the Integrator level Alerts menu:
When configuring the Daily report from the integrator level, you can choose either one or multiple customers to be included in the report.
The second option is the System Events alert
If receiving updates once a day is not enough and there is a need to receive notifications about some of the cameras as soon as possible, then a System event notification can be created. For this option, you also need to consider which user/users will be receiving the alert. Same as with the Daily report option, the System event can be created either from the Integrator or the customer level. The main difference between the Daily report and the System event is the possibility to choose which cameras will be included in the alert and on what schedule these alerts will be delivered.
To learn more about alerts and their function, please visit this page↗️.
To learn how to configure Alerts on the Integrator level, please visit this page↗️.
To learn how to configure Alerts on the Customer level, please visit this page↗️.