3dEYE Knowledge Base - How to Disable or Delete an Alert

3dEYE is a cloud-based video surveillance platform that allows users to monitor and manage their cameras remotely through a Video portal or a mobile application. One of the key features of 3dEYE is the alert system, which sends notifications to users when certain events occur, such as motion detection, or camera disconnect. However, sometimes users may want to disable or delete an alert for various reasons, such as reducing the number of notifications received. In this article, we will guide you through the steps to disable or delete an alert on 3dEYE.

Disabling an Alert

Disabling an alert means temporarily turning off the alert, which allows users to stop receiving notifications without deleting the alert completely. To disable an alert on 3dEYE, follow these steps:

Step 1: Log in to Your 3dEYE Account

Step 2: Navigate to the Alert Settings

Once you have logged in, navigate to the Alert Tab. In the Admin portal, select the Alert you want to disable and click on it to open the “Settings” tab.

Step 3: Disable the Alert

Then go to the "Disable' tab and then select the disable Period from the drop-down. Then click on the 'Disable' button below the drop-down to disable the selected Alert.

In 3dEYE, users have the ability to temporarily disable alerts for different periods of time, ranging from 3 hours to a day. Additionally, users also have the option to disable alerts permanently, which provides the flexibility of not having to delete the alert and the ability to re-enable the same alert at a later time without needing to recreate it.

Step 4: Enabling the Alert

Alerts that are for a specific duration other than permanent will be re-enabled automatically once the duration is passed. But for permanently disabled Alerts or if the user wants to enable an alert before the set duration has passed, users have to manually enable the Alert whenever required.

To enable the Alert, Users have to follow the same process as above till they are on the Disable tab. On the Disable Tab, at the bottom users will see a Enable Button. Clicking on it will enable the Alert and the user will start receiving the Alerts as per the alert configuration.

Deleting an Alert

Deleting an alert means permanently removing the alert from your account, which means you will no longer receive notifications related to the alert. To delete an alert on 3dEYE, follow these steps:

Step 1: Log in to Your 3dEYE Account

Step 2: Navigate to the Alert Settings

Once you have logged in, navigate to the Alert Tab. In the Admin portal, select the Alert you want to delete and click on it to open the “Settings” tab.

Step 3: Delete the Alert

Then go to the "Delete' tab and then click on the “Delete” button. Note, this will be an irreversible process, and no confirmation dialogue will appear before deletion after the user presses the delete button.

Disabling or deleting an alert on 3dEYE is a simple process that can be done through the Admin portal. Disabling an alert allows users to temporarily stop receiving notifications related to the alert without deleting it while deleting an alert permanently removes the alert from the user’s account. By following the steps outlined in this article, users can easily manage their alerts on 3dEYE to ensure that they receive the notifications they need without being overwhelmed with unnecessary alerts.

For more information on how to create and schedule an Alert, please visit this article↗️.