To view a list of compatible models and to download the latest firmware with the push module please visit this page↗️.
Step 1: Upgrading the Camera using the Push Module
Download the appropriate firmware from our download page↗️.
To upgrade your camera connect it to the network and navigate to the camera using an internet browser.
Go to the Configuration menu of the camera. From the Maintenance tab, click on the Upgrade tab.
Then click on the folder icon button and locate the downloaded firmware file.
Click upgrade and wait for the camera to finish the upgrade process.
⚠️Note: It is recommended to do a full factory reset of the camera after the firmware upgrade to eliminate any dependencies from the old firmware. To do a full factory reset go to Maintenance and click on the "Reset to Factory Default" arrow, after this you will need to setup the password again.
Step 2: Updating the Camera Network Settings
From the Configuration menu go to the Device tab and click on the Local Network menu. Automatic IP (DHCP) mode is recommended. If using a fixed IP address check the “IP Address”, “Subnet Mask” and "Default Gateway" settings, and make sure that the camera can access the internet, and resolve DNS names.
⚠️Note: it is important to check and enable ONVIF Configuration to make sure that all ONVIF features are working properly. To do this navigate to Protocol => ONVIF Configuration page and enable the following profiles: ONVIF, Profile G, Media2, Intelligent Analysis Switch
For 51xx series cameras to enable profiles go to Network => CMS menu and enable the profiles:
Step 3: Configuring the Camera's Clock
Also, it is important to ensure that the camera clock is configured correctly.
From the Configuration menu go to the Device tab and click on the Date and Time option. Configure time according to your needs making sure that the camera will have the correct clock settings for its location.
Step 4: Finding the Camera's Registration code
To find the camera's Registration code open the Device Info page in the Configuration menu and copy the MAC address. Remove all colons from this sequence and add "SNLL" at the beginning of the sequence to obtain the Registration code.
For the above example, the Registration code would be:
SNLL001C271C7C93
Step 5: Adding the Camera in the Admin Portal
Add the camera in the Admin Portal↗️ using the Registration code.
From the Customers table click on the customer to whom you want to add the camera then click on the Cameras menu on the customer menu level and use the Add button to integrate the camera.
In the window that will appear select the P&P Camera option.
Input the camera's Registration code and provide the camera's user credentials. Next, choose the billing plan and click the Create button.