TVT offers two series of cameras, each requiring a different firmware version.
To activate the push module on a TVT camera, download the correct firmware for your model and perform an upgrade.
Identify your camera series by checking the model name for E3 or S3.
| Camera series | Firmware |
| E3 | download↗️ |
| S3 | download↗️ |
To upgrade your camera, connect it to the network and navigate to the camera using an internet browser.
Go to the Config menu of the camera. From the Maintenance tab, click on Upgrade.
Click Browse and locate the downloaded firmware file.
Click Upgrade and wait for the camera to finish the upgrade process.
To upgrade the firmware on multiple cameras, you can use the Upgrade tool↗️. First, select all cameras that you wish to upgrade, then click "Browse" to select the downloaded firmware file. If the user name and/or password have been changed, provide the correct credentials to the cameras. Finally, click Upgrade.
After the camera firmware was upgraded, check the camera settings to ensure that the camera has access to the Internet.
Note: if doing an upgrade remotely, the data port of the camera has to be port forwarded as well. To update the camera successfully, local and outside ports must match:
From the Config menu, go to Network and click on the TCP/IP option. Automatic IP (DHCP) mode is recommended. If using a Static IP address, check “Default router” and “Primary DNS server” settings.
Also, it is important to ensure that the camera clock is configured correctly.
From the Config menu, go to System and click on the Date and Time option. Configure time according to your needs, making sure that the camera will have the correct clock settings for its location.
To find the camera's Registration code, open the Basic Information page of the camera and copy the MAC address. Remove all colons from this sequence and add "TVT" at the beginning of the sequence to obtain the Registration code.
For the above example, the Registration code would be: tvt0011aab22c4d
Add a camera in the Admin portal↗️using the Registration code.
From the Customers table, click on the customer to whom you want to add the camera, then click on the Cameras menu on the customer menu level and use the Add button to integrate the camera.
In the window that will appear, select the P&P Camera option.
Input the camera's Registration code and provide the camera's user credentials. Next, choose the billing plan and click the Create button.